ADA Paratransit Policy
PICCA’S ADA Policy
This ADA paratransit policy is written to establish operating and service guidelines and procedures for the implementation of the requirements of the Americans with Disabilities Act of 1990 (ADA), the U.S. Department of Transportation (U.S. DOT) regulations for implementing ADA (49 CFR Parts 27, 37 and 38), and any applicable state laws and regulations. PICCA Transit operates a demand response service and complies with ADA requirements with respect to such services.
PICCA Transit offers a complimentary Paratransit option for its Fixed Route service.
Requesting a Paratransit Trip
Detailed information about our paratransit policies and support services can be found by downloading our Paratransit Policy.
PICCA Transit Paratransit Services Summary
PICCA Transit provides both fixed route service and complementary paratransit service in Pickaway County, with some limited transportation to nearby counties. Their paratransit service is designed to comply with the Americans with Disabilities Act (ADA) requirements.
Key Points About Paratransit Service
Eligibility: Available to individuals whose disabilities prevent them from using the fixed route system.
Service Area: Covers within ¾ mile of all fixed routes.
Scheduling: Next-day service is available with appointments bookable up to 30 days in advance.
Pickup Window: Riders should be ready 15 minutes before and after scheduled pickup time.
Fares: Cannot exceed twice the fare of a similar fixed route trip.
No Restrictions: No limitations on trip purpose or number of trips.
How to Request a Paratransit Trip
Call PICCA Transit during office hours (Monday-Friday, 8:00 a.m. to 4:30 p.m.)
Phone: 740-474-8835
TTD/Ohio Relay Service: 1-800-750-0750Requests must be made at least one day before the desired trip.
Pickup times can be negotiated up to one hour before or after your requested time.
Be prepared with your origin, destination, and desired pickup time.
Additional Information
All PICCA Transit vehicles are wheelchair accessible.
Service animals are permitted on all vehicles.
Drivers can provide route information but cannot enter riders' homes.
Service is closed on Sundays and major holidays.
During emergencies (snow, street closings), service may be modified.
PICCA Transit reviews its paratransit policy annually to ensure compliance with federal requirements and to address any necessary service changes.
Filing a Title VI or ADA Complaint
Title VI & ADA Statements
This service complies with Title VI and Civil Rights and Regulations and does not discriminate against any person on the basis of race, color or national origin. This service also does not discriminate on the basis of religious belief, sexual orientation, income, disability, or age.
This service operates in compliance with Title II of the ADA Act and does not discriminate on the basis of disability.
Title VI, ADA and Reasonable Modification Complaint Contact
To submit comments, suggestions and complaints, including Title VI, ADA and requests for Reasonable Modifications, please contact:
Transit Manager, Phone: 740-474-8835
To pick up the ADA/Title VI complaint form, you can visit us at Pickaway Rural Transit and Pickaway County Community Action (469 E. Ohio St, Circleville, Ohio 43113).
Or you can download the form here: ADA/Title VI Complaint form.
Once the form is completed, return a signed and dated copy to 469 E. Ohio St, Circleville, Ohio 43113.